FAQ
How much space do I need?
Our standard bouncy castles are 3.5 metres x 3.5 metres. You will also need to have 1 metre at the back of the castle for the blower.

What is included with the delivery?
Bouncy castle and blower. Note that we do not provide extension leads.

How much power is required for bouncy castle?
You can run a bouncy castle off your normal 13 amp wall socket. If you are using a extension lead please do not put anything additional onto the same lead / extension (i.e no piggy backing).
How do I know if my order has been received?
You will receive an email from us confirming your order. We will also contact you for payment. In the short term you can make payment via credit card and we are in the process of making an online payment service available.

What time will you deliver my game?
Your order will be delivered on the day of the event. Our staff will contact you 3-4 days prior to your event and confirm timings. Keep in mind that this may be subject to traffic conditions.

What happens if I do not hear from you?
Please contact our office if you have any concerns.

When will you collect my game?
Our staff will advise you at the time of delivery as to what will be pick up time. Generally it will be the same day, but this is subject to change depending upon bookings and location.

Who is responsible for supervision?
You are – please ensure that an adult is supervising at all times. Bouncy Castles provides great enjoyment but if not used correctly can result in injury.

What is the difference between a package and ordering individually?
The package provides a ready made solution and covers all of the popular activities that are fairly standard. You can add to the package or order individually.

What if I am not sure of what I want or need?
Send us an email to admin@indigouae.com and we will contact you to discuss with you. Please include your contact number on the email.

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